Important information and who we are

Welcome to the BEST ANSWERS’ privacy notice.

This online privacy policy is designed to tell you about how we collect and use information so that you (“User” or “you”) can make an informed choice about using the website identified by the URL https://www.bestanswers.co.uk/ and/or any website which is automatically redirected to that website (together, the “Website”) operated by the BEST ANSWERS EDUCATION (“our”, “we” or “us”) on behalf of the BEST ANSWERS EDUCATION (registered in the UK).

BEST ANSWERS  respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

 

Privacy Policy for Best Answers

Who We Are
Best Answers is an online platform designed to help students practice medicine-based single best answer questions. Our website URL is www.bestanswers.co.uk, and the platform is managed by Best Answers Education Ltd., a registered company based in the United Kingdom. For any privacy-related concerns or inquiries, you can contact us at [email protected] or at our registered address, 7 Bell Yard, London WC2A 2JR.

What Personal Data We Collect and Why We Collect It

Best Answers collects personal data from users and site visitors, including:

  • Account Information: Name, email address, and username, which are necessary for account registration and communication.
  • Profile Preferences: User preferences related to the platform, such as settings and saved question history.
  • Technical Data: IP addresses, browser type, and cookies to enhance platform functionality.
  • Usage Data: Information about user interactions with the platform to improve services and features.

This data is collected to facilitate site functionality, improve user experience, and for legitimate interests such as ensuring site security and measuring site performance.

Comments
When users leave comments on the platform, we collect the data shown in the comments form, as well as the user’s IP address and browser user agent string to help detect spam.

Media
If users upload images or other media to the platform, they should avoid uploading media that includes embedded location data (EXIF GPS), as visitors to the site can download and extract this data from any media uploaded.

Contact Forms
If you submit a contact form, we collect your name, email, and the content of your message to respond to inquiries. This information is retained for customer service purposes but is not used for marketing purposes unless explicit consent is provided.

Cookies
We use cookies to improve user experience and analyse site traffic. Cookies store information such as login credentials and user preferences. You can choose to disable cookies in your browser settings, though this may limit certain features of the platform.

Analytics
We use third-party analytics providers, such as Google Analytics, to collect anonymous data about site traffic and usage patterns. You can opt out of tracking by disabling cookies or using browser tools to block analytics scripts. Refer to Google’s privacy policy for more information.

Who We Share Your Data With
We do not sell or share personal data with third parties, except with trusted service providers necessary for the platform’s operation, such as payment processors, cloud storage providers, and analytics services, solely to provide our services. These providers are required to comply with privacy laws and protect your personal data. A full list of our third-party service providers and their privacy policies can be requested by contacting us.

How Long We Retain Your Data
We retain personal data as long as necessary for the purposes outlined in this privacy policy. For example, contact form submissions are retained for six months, analytics data for one year, and user account information until the account is deleted. Upon user request, personal data will be deleted in accordance with applicable laws.

What Rights You Have Over Your Data
You have the right to access, modify, or delete your personal data. You can also request that we restrict the processing of your data or object to its use. To invoke any of these rights, please contact us at [email protected].

Where Your Data Is Sent
We may transfer your data to service providers located outside the European Union (if applicable). We ensure that all data transfers comply with European data protection standards through mechanisms like Privacy Shield or standard contractual clauses.

How We Protect Your Data
We implement various security measures to protect your data, including encryption, secure login systems, and regular security audits. We also provide staff training on data protection practices.

What Data Breach Procedures We Have in Place
In the event of a data breach, we have procedures in place to notify affected users and regulatory authorities within the required timeframe. We also have a response team to address breaches and minimise any potential harm.

What Third Parties We Receive Data From
We may receive anonymised data from third parties, such as advertising or marketing services. This data does not include any personally identifiable information.

What Automated Decision Making and/or Profiling We Do with User Data
Best Answers use automated systems to recommend medical questions based on user performance and activity patterns. No significant automated decision-making processes affect user rights.

Industry Regulatory Disclosure Requirements
Best Answers complies with relevant industry regulations, including data protection and privacy laws. We are committed to safeguarding users’ privacy in compliance with applicable regulations.

Disclaimer About Medical Content
The medical content provided on Best Answers is for educational purposes only. While we strive for accuracy, the information is not intended to substitute for professional medical advice, diagnosis, or treatment. Users should consult qualified healthcare providers for any medical concerns. Best Answers Education Ltd. makes no representations or warranties about the accuracy or completeness of the content, and is not liable for any errors, omissions, or any actions taken based on the content. Users should always seek the advice of a qualified healthcare provider with any questions about medical conditions.

Contact Information
For any privacy-specific concerns or questions, please contact us at [email protected].